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Home >> Resources >> Case Studies >> Competency Evaluation

Competency Evaluation : A Case Study

An Example:

     'Focus on Results' was one of the nine (9) competencies on which each employee was to be evaluated.

(i) Competency Definition:
Ability to manage available resources to produce desired results .
    Weights
(ii) Positive Observed Behaviors:
JE Mgr SM OB
* Knowledge of available resources 5 10 20
* Good people manager 5 15 15
* Work-Planning skills 10 20 20
* Fire fighter 20 10 5
* Hands on approach 25 10 5
* Proactive elimination of bottle-necks 5 10 20
* Domain knowledge/ Functional expertise 15 10 5
* Focus on work floor problems 15 10 5
(iii) Negative Observed Behaviors:
* Lack of knowledge about ground realities 20 15 10
* Too much or too less control 5 15 20
* Too theoretical in approach 5 15 15
* Poor relationships 10 20 20
* Uses short-cuts to achieve goals 5 15
* Physical & mental exhaustion 5 10 15
(iv) Recording of Observations
* The Manager/supervisor to whom the employee is reporting fills the OB column.
* Any behavior (Positive or Negative) which the employee has mostly exhibited at the work place will be tick-marked ()
* All other behaviors which were seldom observed are to be be left blank.
* Weights allocated in the above table to various attributes (ie, behaviors) were not kept visible to the Manager/ Supervisor filling-in the OB column.
(v) Evaluation Process:
* Refer to the OB column filled-in for an employee by his Manager.
* System ascertains from the data base that the employee for whom the OB column is completed is a 'Junior Executive'.
* Exhibited positive & negative behaviors, as per the weights assigned at JE level, were computed as 60 & 20 respectively.
* Current score of the employee in this competency was thus 40 (60-20) , which in terms of 'Proficiency Level' was interpreted as under :
Score Proficiency Level Meaning
< 20 1 Unclear about issues & situations
20-30 2 Inadequate drive for results
31-50 3 Can focus on Vitals & manage results
51-75 4 Can solve complex issues & produce results
> 75 5 Creates an environment which is fully focused on results.
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