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Home >> Resources >> Case Studies >> Competency Evaluation
Competency Evaluation : A Case Study 
By: Maj. Gen. BK Bhatia |
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Abstract
Developing employees entails proper observation of their behaviors at work place by their respective
Managers. Mapping these observations on the relevant competencies helps in evaluating current level of
employees in each competency. This leads to the creation of a 'Development Plan' for each employee. This
case study illustrates, with the help of an example, how an EmpXtrack client utilized the system for
effectively deploying their competency framework.
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Problem Areas
A company highly focused on employee development had identified a set of competencies which were
uniformly applicable to all levels of employees: Junior Executives, Managers & Senior Managers. They
needed a process (preferably automated) to evaluate competencies. This was a PCMM requirement from
their Quality Department.
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HR Consultancy
Linking 'observed behaviors' at work place with one or more of the competencies chosen by the organization,
and assigning appropriate weights to each behavior at different employee levels, was the approach followed
by our business analysts to create a competency evaluation model. A scale was then evolved to estimate the
current 'Proficiency level' for each employee.
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