Competency Evaluation : A Case Study

'Focus on Results' was one of the nine (9) competencies on which each employee was to be evaluated.

(i) Competency Definition: Ability to manage available resources to produce desired results .
		Weights
(ii) Positive Observed Behaviors:		JE	Mgr	SM	OB
*	Knowledge of available resources	5	10	20
*	Good people manager	5	15	15
*	Work-Planning skills	10	20	20
*	Fire fighter	20	10	5
*	Hands on approach	25	10	5
*	Proactive elimination of bottle-necks	5	10	20
*	Domain knowledge/ Functional expertise	15	10	5
*	Focus on work floor problems	15	10	5

(iii) Negative Observed Behaviors:
*	Lack of knowledge about ground realities	20	15	10
*	Too much or too less control	5	15	20
*	Too theoretical in approach	5	15	15
*	Poor relationships	10	20	20
*	Uses short-cuts to achieve goals		5	15
*	Physical & mental exhaustion	5	10	15


(iv) Recording of Observations
*	The Manager/supervisor to whom the employee is reporting fills the OB column.
*	Any behavior (Positive or Negative) which the employee has mostly exhibited at the work place will be tick-marked ()
*	All other behaviors which were seldom observed are to be be left blank.
*	Weights allocated in the above table to various attributes (ie, behaviors) were not kept visible to the Manager/ Supervisor filling-in the OB column.

(v) Evaluation Process:
*	Refer to the OB column filled-in for an employee by his Manager.
*	System ascertains from the data base that the employee for whom the OB column is completed is a 'Junior Executive'.
*	Exhibited positive & negative behaviors, as per the weights assigned at JE level, were computed as 60 & 20 respectively.
*	Current score of the employee in this competency was thus 40 (60-20) , which in terms of 'Proficiency Level' was interpreted as under :

Score	Proficiency Level	Meaning
< 20	1	Unclear about issues & situations
20-30	2	Inadequate drive for results
31-50	3	Can focus on Vitals & manage results
51-75	4	Can solve complex issues & produce results
> 75	5	Creates an environment which is fully focused on results.

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