Competency Evaluation : A Case Study

By: Maj. Gen. BK Bhatia

Abstract

Developing employees entails proper observation of their behaviors at work place by their respective Managers. Mapping these observations on the relevant competencies helps in evaluating current level of employees in each competency. This leads to the creation of a 'Development Plan' for each employee. This case study illustrates, with the help of an example, how an EmpXtrack client utilized the system for effectively deploying their competency framework.

Problem Areas

A company highly focused on employee development had identified a set of competencies which were uniformly applicable to all levels of employees: Junior Executives, Managers & Senior Managers. They needed a process (preferably automated) to evaluate competencies. This was a PCMM requirement from their Quality Department.

HR Consultancy

Linking 'observed behaviors' at work place with one or more of the competencies chosen by the organization, and assigning appropriate weights to each behavior at different employee levels, was the approach followed by our business analysts to create a competency evaluation model. A scale was then evolved to estimate the current 'Proficiency level' for each employee.

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